Shipping policy

Shipping Policy

Last Updated: January 23, 2025

At Baci Milano USA, LLC ("Baci Milano USA," "we," "our," "us"), we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines how we handle the shipping process, including timelines, costs, and responsibilities for both domestic and international orders.

1. Shipping Destinations

Domestic Shipping: United States
International Shipping: Canada, Mexico, South America

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (United States)

Processing Time: Orders are processed within 3 to 5 business days after purchase.
Shipping Options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days (additional fees may apply)
- Express Shipping: 1-2 business days (premium fees apply)

2.2 International Shipping (Canada)

Processing Time: Orders are processed within 3 to 5 business days after purchase.
Shipping Options:
- Standard International Shipping: 7-14 business days (additional fees may apply)
- Expedited International Shipping: 3-7 business days (additional fees may apply)

3. Shipping Costs

Calculation: Shipping costs are calculated at checkout based on the shipping method selected, destination, and order weight.
Free Shipping: Free shipping may be available for orders exceeding a certain amount. Details will be specified on the Site.
Non-Refundable: Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item shipped).

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
Note: It may take up to 24 hours for tracking information to become available.

5. International Shipping Considerations

5.1 Duties, Taxes, and Fees

Responsibility: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Non-Responsibility: Baci Milano USA is not liable for these additional costs. Please check with your local customs office for information on these charges before placing your order.

5.2 Customs Delays

Potential Delays: International shipments may be subject to customs inspections, which can cause delays beyond our control.
Liability: Baci Milano USA is not responsible for delays caused by customs or shipping carriers for international shipments.

6. Delayed Orders

Shipping Delay: If your order is not shipped within 15 business days of the order date, you are eligible for a full refund upon request.
Process: Contact us at info@bacimilanousa.com to request a refund for delayed orders.

7. Lost or Damaged Packages

Responsibility: Baci Milano USA is not responsible for packages lost or damaged during transit.
Carrier Claims: If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim.
Notification: Notify us at info@bacimilanousa.com if you encounter issues with your shipment, and we will assist as much as possible.

8. Shipping Restrictions

Prohibited Items: Certain products may be restricted or prohibited from being shipped to specific locations. It is the customer's responsibility to ensure compliance with local laws and regulations.
Compliance: Baci Milano USA reserves the right to refuse shipment of any items to any location for any reason.

9. Address Accuracy

Customer Responsibility: Ensure that all shipping information is accurate and complete. Baci Milano USA is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.
Changes: If you need to change your shipping address after placing an order, contact us immediately at info@bacimilanousa.com. We cannot guarantee changes once the order has been processed or shipped.

10. Backordered Items

Notification: If an item in your order is backordered, we will notify you via email and provide an estimated ship date.
Options: You may choose to wait for the backordered item, modify your order, or cancel the backordered item for a full refund.