Refund policy

Return and Refund Policy

Last Updated: January 23, 2025

At Baci Milano USA, LLC ("Baci Milano USA," "we," "our," "us"), we strive to ensure your complete satisfaction with every purchase. However, due to the nature of our products, we maintain a stringent Return and Refund Policy to protect both our customers and our business operations.

1. Return Eligibility

Timeframe: Returns must be requested within 7 days of receiving your order.
Condition: Items must be unused, in their original packaging, and free from any signs of wear or damage.
Proof of Issue: Customers must provide visual evidence of any item damage or malfunction (e.g., clear photographs or videos) to qualify for a return.
Non-Returnable Items:
- Sale items
- Gift cards
- Customized or personalized orders
- Perishable goods
- Wholesale orders

2. Return Process

2.1 Initiating a Return

Contact Us: To initiate a return, please email us at info@bacimilanousa.com with the following information:
- Order number
- Item(s) to be returned
- Reason for return
- Visual proof of damage or malfunction
Approval: Upon reviewing your request and the provided evidence, we will notify you of the approval or denial of your return.

2.2 Shipping the Return

Responsibility: Customers are responsible for all return shipping costs, including any duties, taxes, or fees for international returns.
Shipping Method: Use a trackable shipping service to send the item(s) back to us.
Address:

Baci Milano USA, LLC 1835 E. Hallandale Beach Blvd #834 Hallandale Beach, FL 33009 USA
Tracking: Provide a tracking number to info@bacimilanousa.com once the return is shipped.

3. Refunds

3.1 Inspection

Upon receiving the returned item(s), we will inspect them to ensure they meet the return eligibility criteria.

3.2 Refund Approval

Eligible Refunds: If the return is approved, a refund will be processed to the original payment method within 7 business days.
Non-Eligible Refunds: Refunds will be denied if:
- Items are not returned in their original condition.
- Return request is made after the 7-day window.
- Visual proof of damage or malfunction is not provided.

3.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.

4. Exchange Policy

We do not offer direct exchanges. To exchange an item, please follow the return process and place a new order for the desired item.

5. International Returns

Duties, Taxes, and Fees: Customers are responsible for any customs duties, taxes, or fees associated with international returns.
Shipping Costs: Return shipping costs for international orders are the responsibility of the buyer.
Process: International returns must adhere to the same guidelines as domestic returns, including providing visual proof and covering return shipping costs.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@bacimilanousa.com with your order number and photographic evidence of the damage or defect.
We will assess the issue and provide instructions for returning the item if necessary.

7. Cancellations

Before Shipment: Orders can be canceled within 24 hours of placement by contacting us at info@bacimilanousa.com.
After Shipment: Once an order has been shipped, it cannot be canceled. Please refer to the Return and Refund Policy for returning unwanted items.

8. Return Exceptions

Final Sale Items: Items marked as "Final Sale" are not eligible for return or refund.
Health and Safety: For health and safety reasons, certain products (e.g., intimate apparel) may not be eligible for return unless defective.